SmallBizGenius Analysis
Bigfishgames faces significant criticism regarding account security, customer service, and game access issues. Customers report losing access to purchased games, encountering billing problems, and experiencing unhelpful or unresponsive customer support.
Category Breakdown
Scores based on analysis of 96 recent reviews
Account Access Issues
1.5/10Many reviewers report losing access to their accounts and purchased games, often due to alleged policy violations or technical errors. Some customers claim their accounts were banned after using promotional codes, while others report issues with game activation after hardware changes, resulting in frustration and financial loss.
25 reviews mention thisCustomer Service
2.0/10A significant number of reviewers express dissatisfaction with Bigfishgames' customer service, describing it as unresponsive, unhelpful, and dismissive. Customers report difficulty resolving technical issues, billing errors, and account-related problems, with some claiming their support tickets were closed without resolution.
30 reviews mention thisBilling Problems
2.5/10Several reviewers report billing issues, including unauthorized charges, incorrect currency conversions, and difficulties canceling subscriptions. Some customers claim they were billed for games they couldn't access or for subscriptions they had already canceled, leading to disputes with Bigfishgames and their payment providers.
15 reviews mention thisGame Quality and Functionality
3.0/10Some reviewers express concerns about the quality and functionality of Bigfishgames' games, citing glitches, compatibility issues, and outdated graphics. Customers report difficulties downloading, installing, and running games, particularly after updates or hardware changes, leading to frustration and wasted purchases.
18 reviews mention thisCasino Game Issues
1.0/10Several reviews specifically target Big Fish Casino, alleging that the game is rigged, promotes gambling addiction, and provides unfair odds. Players claim they experience constant losses, encounter bots, and receive poor customer service, leading to a negative and exploitative gaming experience.
12 reviews mention thisSubscription Billing
2.0/10Several reviewers mention issues with Big Fish Games' subscription billing practices, including difficulties canceling subscriptions and unauthorized charges after cancellation. Some customers also report being billed in the wrong currency or for amounts different from what was advertised.
8 reviews mention thisPros & Cons
Common Complaints
"They banned my account full of games for no reason. Crappy business. Stay as far away as you can from this people."
"Basically they no longer respond to your inquiries and you can't speak to..."
"I am writing this to warn other Australians about the predatory billing practices used by Big Fish Games. I was billed monthly for nearly a decade for a game I have not played since 2015."
"Since an update for game manager, I cannot access any of my games, probably hundreds and I keep getting the run around from customer services, who do this for long enough for them to put right the problem."
"Big Fish Casino is a Scam! No Longer Enjoyable! Not Recommended!: Probably the worst gaming experience money can buy. The game is glitchy, the odds are worse than real online casinos, and the gameplay is predictable."
Common Questions About Bigfishgames
Answers derived from customer review patterns
Is Bigfishgames legit and trustworthy?
Based on 96 reviews, Bigfishgames faces significant concerns regarding its legitimacy and trustworthiness. Many customers report losing access to purchased games, encountering billing problems, and experiencing unhelpful or unresponsive customer support. The prevalence of these issues raises serious doubts about the platform's reliability and its commitment to providing a positive customer experience. While some users have had positive experiences, the overwhelming negative feedback suggests caution is warranted before investing time or money in Bigfishgames.
Based on 45 reviewsDoes Bigfishgames have good customer service?
The majority of reviews suggest that Bigfishgames does not have good customer service. Many customers report difficulty contacting support, long response times, and unhelpful or dismissive interactions. Some reviewers claim their support tickets were closed without resolution, while others describe being given the runaround or ignored altogether. The lack of effective customer support is a recurring theme in the reviews, indicating a significant area for improvement.
Based on 30 reviewsIs Bigfishgames worth it for small business?
Given the numerous negative reviews, Bigfishgames is likely not worth it for small businesses. The reported issues with account security, customer service, and billing practices raise concerns about its reliability and suitability for professional use. Small businesses seeking gaming platforms for employee engagement or entertainment should consider alternative options with more positive customer feedback and a proven track record of reliable service.
Based on 20 reviewsWhat happens if I lose access to my Bigfishgames account?
According to numerous reviews, losing access to a Bigfishgames account can result in the permanent loss of purchased games and any associated progress. Customers report that Bigfishgames may ban or delete accounts for various reasons, including alleged policy violations or technical errors. Recovering a lost account can be difficult, and customer service may be unhelpful or unresponsive, leaving users with no recourse to regain access to their games.
Based on 25 reviewsIs Big Fish Casino rigged?
Several reviewers specifically allege that Big Fish Casino is rigged, claiming that the game promotes gambling addiction and provides unfair odds. Players report experiencing constant losses, encountering bots, and receiving poor customer service. These claims suggest that the game may not be a fair or enjoyable experience, and users should exercise caution before investing time or money in it.
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